Hello, and thank you for taking the time to learn more about our office project. This project is part of the graduation requirements for our doctor of nursing practice student Kelsey.
The goal of this project is to increase patient portal enrollment. The patient portal is directly linked to our electronic health record and can be used to view labs, message the provider, and help you to manage your healthcare conditions.
Included on this page is a video the explains what benefits you may see from using the patient and step-by-step direction on how to enroll. Prior to watching the video, please take the time to fill out the survey below, and again after completing the video. This is so we can see if this video was actually helpful.
If you have previously enrolled but have forgotten your log in or password, you can contact the office and we can resend an invitation for you.
To learn more about the project and your part in it, see the explanation of survey for patients at the bottom of this page or click here.
If you do not wish to participate in the project, view the video, or you have already completed this information click here to go directly to the patient portal sign in page.
If you need help with using the portal, other than the enrollment process, the electronic health record company has some resources available to guide you. Please click here for further assistance.
Kelsey Crampton GVSU DNP Student
If you feel it is a medical emergency contact emergency care services.
Do not use portal messaging for questions or issues that need quick responses.
•Questions that can wait a couple days for answer such as:
•General health questions.
•Checking lab or test results.
•Asking general information on a prescription.
•Check dates for upcoming appointments.
Explanation of Survey for Patients
Quality Improvement Project Title: Improving Patient Portal Enrollment Through Education and Technology at a Rural Family Practice.
I am Kelsey Crampon, RN BSN, conducting a quality improvement project with Dr. Amy Manderscheid DNP, RN, AGPCNP-BC, AGNP-C, CMSRN and Dr. Laming MD. We invite you to complete a short survey today to help gather data for the project. This project is part of the
requirements for the Doctor of Nursing from Grand Valley State University and the Advanced Nursing Education Workforce grant.
You are being asked to take part in this survey because you are a patient at Lexington Family Medicine who is interested in the patient portal. I am asking you to complete a survey before and after watching an educational video that will explain the benefits of the patient portal and how to enroll. This will help me to understand if the current educational methods are effective and if it changed your views on the patient portal or helped you better understand how to enroll. You
participation is completely voluntary, and responses will remain anonymous.
What will happen if I take part in this survey?
If you agree, you will fill out this survey before and after watching the video. The survey asks questions about how you feel about the usefulness of the portal, the ease of use, and whether you
will use the portal overall. It will take about 10 minutes total to complete the survey both before and after the video. This information will then be used by the office to improve our education on
the patient portal and potentially offer more services through the portal that can improve our office or help patients better understand their health information.
Are there any risks to me or my privacy? Are there any benefits?
There are minimal risks associated with your participation. All information collected will be anonymous and no information will be collected that can identify you as an individual. The
results will only be reported as combined data and your personal information will not be identified in any reports. This information will only be used for the project stated above and will not be given to any other party for any other reason at this time. You should be aware that
although your information is anonymous, it is being transmitted in a non-secure manner. There is a remote chance that a skilled, knowledgeable person that is not involved in the project could
track the information you provide to the IP address of the computer you are using. However, your personal identity cannot be determined.
If you have any questions, comments, concerns, or complaints, you can contact Kelsey Crampton at email@example.com.
You may also contact me if you wish to receive a copy of the results when the project is finished. If you have questions concerning your rights as a quality improvement project participant, please
contact the Office of Research and Compliance Integrity at (616) 331-3197 or firstname.lastname@example.org.