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Lexington Family Medicine

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Let Our Family Take care of yours

Let Our Family Take care of yoursLet Our Family Take care of yours

The Patient Portal- links and directions

Click Here to go directly to the portal sign on page. 


Included on this page is a video the explains what benefits there are to using the patient portal as well as step-by-step direction on how to enroll.  


If you have previously enrolled but have forgotten your  log in or password, you can contact the office and we can resend an invitation for you.  


If you need help with using the portal, other than the enrollment process, the electronic health record company has some resources available to guide you. Please click here for further assistance. 

A Note about Patient Portal Messaging

Do not use patient portal messaging for urgent or emergent issues.

Do not use patient portal messaging for urgent or emergent issues.

Do not use patient portal messaging for urgent or emergent issues.

If you feel it is a medical emergency contact emergency care services. 


Do not use portal messaging for questions or issues that need quick responses. 

Do use Portal Messaging for:

Do not use patient portal messaging for urgent or emergent issues.

Do not use patient portal messaging for urgent or emergent issues.

 •Questions that can wait a couple days for answer such as:

•General health questions.

•Checking lab or test results.

•Asking general information on a prescription. 

•Check dates for upcoming appointments. 

Video

Portal Project

Results

As some of you may recall,  we recently had a DNP attempt to increase portal enrollment and help educate patients on the portal as part of her final project from November 2021 to February 2022. For those that are interested, here are the results:


Out of 1,076 patients that came to the office over the 3-month project timeframe, 447 were sent portal invitations at some point in time. For those that received an invitation, the demographic information is below


Age 

18-34 (13%)

 35-54 (23%)

 55-74 (50.2%)

 75+ (14%)


Sex

Male (35%)

Female (64.7%)


Disease Status

No chronic disease (13.6%)

More than one chronic disease (86.3%)


Previously posted on this page was the video seen above along with two surveys that were compared both before and after to see if the education was helpful. Unfortunately,  there were not enough responses to run statistics on this portion of the project. 14 people completed the before video survey and only 4 completed the post video survey. 


Of the 447 patients that have received a portal invitation, 139 received it during the project time frame.  58 (41.7%) of these participants responded to the email and enrolled in the portal. 


Before the project started 25% of patients were invited to the portal, and 19.3% were enrolled. After the project, this had increased to 41.3% of patients invited and 31% enrolled.

 A statistical test known as a t-test was done and found there was a significant difference in the percentage of patients that enrolled in the portal pre and post-intervention  (t2.1962 = 7.38, p=0.0137). The average percentage of patients enrolled post-intervention was over 19 percent greater than the average percentage of individuals enrolled pre-intervention (95% confidence interval 12.3344, 26.9989). 


We would like to thank everyone who took part in this project. 


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